Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all health and safety training, online safety courses, workplace safety training, and certification courses online offered by Ireland Safety Training via https://ireland-safetytraining.com/. Please read it carefully before purchasing or starting a course.

This policy covers all health and safety courses including Manual Handling Course, Fire Safety Training, Working at Heights, HACCP Food Safety Level 1 and Level 2, first aid training online, Abrasive Wheels, Fire Warden (Fire Marshal), Fire Extinguisher, Asbestos Awareness, Emergency First Aid at Workplace, Office Health & Safety Training, PPE Training Course, Working in Confined Spaces, and all other occupational safety courses.

With over 749,500 certificates issued, Ireland Safety Training is committed to transparency and fair practices for all learners across Ireland, the UK, and Europe seeking HSE training online, risk management training, industrial safety training, and construction safety courses.

Ireland Safety Training is a registered Irish company (CRO Ireland - Company No. 765014) specialising in online health and safety training, workplace safety courses online, and occupational safety training courses. We are committed to delivering high-quality health and safety certification training that meets Irish HSA standards and European regulations.

• Company: Ireland Safety Training
• Registration: CRO Ireland - Company No. 765014
• Website: www.ireland-safetytraining.com
• Email: [email protected]
• Services: Health and safety courses, safety courses online, HSE training online, risk management training, workplace safety training, industrial safety training, construction safety courses
• Accreditation: CPD Certified, RoSPA Assured, HSA-aligned training

What counts as "starting" a course? A course is considered started, and this no-refund rule applies, as soon as any one of the following happens:

• You confirm the course start agreement and open the course player for the first time;
• Any module, lesson, video, slide, or training material inside the course is accessed or viewed;
• Any quiz, exam, or assessment inside the course is opened or attempted;
• The course licence purchased by an employer or company is assigned, sent, or activated for a learner account (see Section 5);
• A certificate for the course is generated (see Section 4).

This policy applies to all certification courses online including Manual Handling Course, Fire Safety Training, Working at Heights, HACCP Food Safety Level 1 and Level 2, first aid training online, Emergency First Aid at Workplace, Abrasive Wheels, Fire Warden (Fire Marshal), Fire Extinguisher, Asbestos Awareness, Office Health & Safety Training, PPE Training Course, and Working in Confined Spaces.

This strict policy protects the integrity of digital workplace safety training, HSE training online, risk management training, industrial safety training, and construction safety courses, ensuring fair access for all learners. Please review the course outline and prerequisites carefully before you begin your online learning journey.

Once a course has been completed, or a certificate has been generated or issued for it, the training service has been consumed in full. From that moment, a refund is not possible under any circumstances, for any reason, at any time.

• Certificate issued = service fully delivered. The certificate is the final deliverable of the course. Once it exists, there is nothing left to cancel or return.
• This applies whether the certificate was downloaded or not - generation alone is full delivery.
• It also applies to courses completed quickly. Our online safety courses are self-paced by design; finishing fast does not reduce the value of the training or the certificate.
• A certificate is only valid while the payment for the underlying course remains settled. If a payment is reversed after completion, the certificate is automatically invalidated and revoked, and any employer or authority verifying it will be informed that it is no longer valid.

Requesting a refund while keeping the benefit of a completed course and its certificate is unfair to every honest learner and is treated as a breach of our Terms & Conditions.

Many employers buy workplace safety training for their teams. For company and multi-seat purchases, the following rules apply:

• Once a course seat is assigned, sent, or made available to an employee or any named learner, that seat is activated and is no longer refundable - even if the employee has not yet opened the course. Assignment is the delivery of that licence.
• Unassigned seats that have never been allocated to any learner may qualify for a pre-access cancellation review under Section 6, within 14 days of purchase.
• Seats cannot be swapped from one employee to another once assigned. Choose recipients carefully before sending course invitations.
• If an employee leaves your company after being assigned a course, the seat is not refundable and cannot be reissued to a replacement.
• The employer is responsible for the accuracy of employee details (name, email) entered when assigning courses.

Our platform records the exact date and time each seat is purchased, assigned, activated, started, and completed, so both you and we always have a clear audit trail for every learner (see Section 11).

• If you have not accessed any course content and the licence has not been assigned to any learner, you may request a cancellation review within 14 days of purchase.
• Eligibility is assessed case-by-case and is verified against our platform access records, which show precisely whether any module, content, assessment, or assignment activity took place.
• Approved refunds are processed to the original payment method only. We never transfer refunds to a different card, account, or person.
• Refund requests made after the 14-day window, or after any access or assignment activity, are not eligible.

Access to our online health and safety training constitutes the supply of digital content and digital services under EU and Irish consumer law. Your course is made available in your account immediately after payment.

By starting a course (or by assigning a seat to a learner), you expressly request immediate performance of the service and acknowledge that your statutory 14-day cooling-off right is lost once access or assignment begins, as permitted by the EU Consumer Rights Directive for digital content supplied with the consumer's prior express consent. You give this consent when you accept the course start agreement shown before the training begins.

• Licences are assigned to the named learner/account on purchase, assignment, or first activation (accessing modules, content, or assessments) and are non-transferable.
• Transfers to a different person or account are not permitted at any time. If an email was entered incorrectly for the same learner, contact support before any access so we can correct the account details.
• We do not provide partial refunds for incomplete modules, unused time, or courses finished faster than expected.
• Duplicate purchases made in error (the same course bought twice for the same learner within minutes) are reviewed case-by-case - contact us immediately and before any access.

• Each course licence includes a generous access period, stated on the course page, during which you can start and finish your training.
• If a course licence expires unused, no refund or credit is due. The service (availability of the training) was delivered throughout the entire access period.
• Certificates also carry a validity period (typically 3 years, shown on the certificate). The natural expiry of a certificate does not entitle the holder to any refund - renewal requires a new course purchase, which keeps your training current and compliant.
• Expired courses and expired certificates cannot be reactivated, extended, or exchanged.

If you face access or playback issues, we'll provide troubleshooting and completion support (browser checks, device compatibility, resets) to help you finish your online safety courses. Our support team responds quickly and resolves virtually every technical issue.

Technical problems do not qualify for a refund once content has been accessed. Our platform works on all modern desktop, tablet, and mobile devices; where an issue is on our side, we fix it and extend your access where appropriate - the remedy for a technical problem is always a working course, not a refund of a delivered service.

To protect both you and us, and to keep every refund decision objective, our platform automatically keeps secure records that prove exactly what was delivered and when. These include the date, time, and network details (such as IP address and device type) of account registration, acceptance of our terms, course start confirmations, sign-ins, orders, course and module access, assessment attempts and results, and certificate generation and downloads.

• These records are the single source of truth for refund eligibility - they show conclusively whether a course was accessed, assigned, progressed, or completed.
• They are processed under our legitimate interest in preventing fraud and proving service delivery, and are retained in line with our data retention policy.
• Where a payment dispute is raised, these records are provided to the payment provider and card issuer as formal evidence of delivery.

Please talk to us first. If you have any concern about a payment, contact [email protected] before contacting your bank. Almost every issue can be resolved quickly and fairly by our support team - a chargeback is slower for you and creates costs for everyone.

• We contest unjustified disputes with full evidence. If a chargeback is raised for a course that our records show was accessed, assigned, progressed, completed, or certified, we will submit our complete access records (timestamps, IP addresses, accepted agreements, course activity, exam results, and certificate history) to the payment provider and the card issuer as proof of delivery.
• Certificates are voided on reversal. If a payment is reversed, any certificate obtained from that purchase is automatically invalidated and revoked, and verification requests for it will return "not valid".
• Accounts may be suspended. Raising a chargeback while keeping the benefit of the training is a breach of our Terms & Conditions and may lead to permanent account suspension for the learner and any linked company account.
• Costs are recoverable. We reserve the right to recover the disputed amount together with any dispute fees imposed on us.

Bulk enrolments, vouchers, and learners added to a corporate portal follow this policy, including the assignment rules in Section 5. Employers may set internal rules that are stricter than ours; internal policies do not override this Refund Policy.

• Automatic discounts: the platform automatically applies the best available discount in the cart - 15% when 3 or more different courses are combined, 10% for 10 or more courses, and 20% for 50 or more courses. These automatic discounts cannot be stacked with other promotions.
• Discount codes, promotions, and Skillnet Ireland or similar funding (where applicable) must be applied at checkout.
• Promotions are not exchangeable for cash and cannot be retroactively applied after purchase.

• Prices are displayed in EUR unless stated otherwise.
• Taxes and fees may apply depending on jurisdiction.
• Receipts are issued electronically.

Where a pre-access cancellation review is approved, refunds are issued to the original payment method. Timing varies by provider; please allow up to 14 days after approval for funds to appear on your statement.

1. Do not access the course, and do not assign it to any learner. Any access or assignment activity will void eligibility.
2. Email [email protected] with your order details and reason.
3. Wait for written confirmation; we may request additional information to verify eligibility. Eligibility is checked against our platform access records.

Questions about this Refund Policy, your order, or our health and safety courses? The Ireland Safety Training team is here to help with all enquiries about online health and safety training, workplace safety training, and certification courses online.

Our dedicated support team assists learners and employers with refund enquiries, technical support, course access, and all aspects of our safety courses online platform. Whether you need help with Manual Handling Course access, Fire Safety Training certificates, Working at Heights enrolment, or any other occupational safety courses, we are available 24/7.

We can help with:

• Refund Enquiries: Pre-access cancellation reviews for health and safety training courses
• Technical Support: Course access, video playback, assessment issues for online learning
• Order Questions: Invoices, receipts, bulk orders for workplace safety training
• Corporate Training: Team enrolments, industrial safety training, construction safety courses
• Funding Support: Skillnet Ireland applications and education and training grants

Contact Details:

• Email: [email protected]
• Website: https://ireland-safetytraining.com/
• Support Hours: Available 24/7 for all safety courses online enquiries
• Location: Dublin, Ireland - serving learners across Ireland, the UK, and Europe

Ireland Safety Training delivers premium online health and safety training, workplace safety courses, and certification courses online across Ireland, the UK, and Europe. Our CPD Certified and RoSPA Assured health and safety courses help organisations meet compliance requirements and ensure successful completion for all learners.

Whether you need Manual Handling Course, Fire Safety Training, Working at Heights, first aid training online, HACCP Food Safety Level 1 and Level 2, Asbestos Awareness, Office Health & Safety Training, PPE Training Course, Working in Confined Spaces, Abrasive Wheels, Fire Warden (Fire Marshal), Fire Extinguisher, or Emergency First Aid at Workplace training, Ireland Safety Training provides accredited occupational safety courses with instant certification.

Our education and training programmes support full time employees, work placement candidates, and those on social welfare seeking career advancement. Skillnet Ireland funding is available for eligible health and safety training courses. With over 749,500 certificates issued, we are Ireland's trusted provider of HSE training online, risk management training, industrial safety training, construction safety courses, and comprehensive risk assessment training for safe handling tasks in every industry.

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